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This page sets out the terms under which 11f222 operates and what they mean for your account. Access to our platform depends on your local law and eligible region — read this before you use the site.
11f222 operates in markets where online gaming access is subject to local law. Whether you can open an account and transact through our platform — including via Nagad or Rocket — depends entirely on the rules that apply in your region. We do not represent that access is lawful in every location, and we ask you to confirm your own eligibility before proceeding. Our terms govern the relationship between you and the platform from the moment you create an account. They cover how your account is managed, how transactions are recorded, how disputes are raised, and what happens when you request a policy change. We keep these terms current; where we make a material change, we update this page and note the change in your account notification area. If you use Nagad, Rocket or any other local payment route to fund your account, those transactions are subject to both our platform terms and the terms of the payment provider you choose. We record every transaction against your account wallet, and you can view that record in the transaction history section of your account at any time. For any term you do not understand, our support route is available to clarify.
Our policy applies to everything inside your 11f222 account — from the moment you register to every transaction and content interaction you make on the platform. Some areas fall inside our direct responsibility; others, like third-party payment processors, operate under their own terms alongside ours. Knowing the boundary helps you raise the right question to the right party when something needs attention.
Our terms apply fully to account creation, login, session activity and account closure. Eligibility to open an account depends on your local law and the region you access from — we cannot override legal restrictions that apply where you are.
Deposits and withdrawals made through Nagad, Rocket or other configured payment routes are within scope. We record all transaction activity in your account wallet. The payment provider's own terms also apply to the movement of funds on their network.
Game content from our studios — including Habanero, PG Soft and CQ9 titles available in the lobby — falls within our platform terms. We cannot make provider-level commitments about game mechanics or outcomes beyond what is visible in the lobby itself.
Links to external sites, payment gateways and identity verification services operate under their own legal terms. We are not responsible for the content or policies of those third parties. Always check the relevant provider's own policy before sharing information.
You have practical options available to you at any point while your account is active. Your transaction history — every Nagad deposit, Rocket transfer or withdrawal — is available in the account wallet section; you do not need to contact us to view it. If you find an entry that looks incorrect, you can flag it through our support route and we will review the record against our system logs. Personal account details, including your registered contact information, can be updated directly in the account settings area. Where a change requires verification, the account page will show you the steps and fields needed to complete it. If you have a question about how a specific term applies to your situation — eligibility, transaction scope or content access — raise it with our support team and we will respond through the same channel you use to contact us. We keep a record of all policy queries so that your question and our response are both traceable.
Open the account wallet section to see a full log of your deposits and withdrawals, including Nagad and Rocket transactions. No support request is needed to access this view.
Head to account settings to update contact details or personal information. Where verification is required, the page shows the exact fields and steps to follow — no guesswork involved.
Contact our support route with any question about how a term applies to your account. We log the query and respond via the same channel, keeping both your question and our answer on record.
If you want to request a change related to your data or account status, submit the request through support. We will confirm receipt and walk you through what is needed to process it.
For any question about our terms, your account status or the scope of this policy, use the published contact routes below. We handle legal and policy queries through the same channels as account support — no separate form is needed. Access and eligibility questions are answered in line with the rules of your local law and eligible region.
Open the live chat widget from within your account to ask a policy or terms question directly. This is the quickest path for account-specific queries about transaction records or access scope.
Send your legal or policy query to our published support email address, visible in the account help section. Include your account reference so we can locate your record and respond with the correct detail.
Our help centre, accessible from the main menu, contains published answers to common policy questions including eligibility, transaction scope and data handling. Check there first before raising a direct query.
We collect and hold account data only for the purposes described in our policy — running your account, recording transactions and responding to support queries. Cookies help us keep your session active and remember your account preferences between visits. We do not sell account data to unrelated third parties. If you want to know what we hold about you, or ask us to correct it, the support route is the right place to start.
Account data — including Nagad and Rocket transaction records — is stored to operate your account and resolve disputes. We retain transaction logs for as long as the account remains active and for a defined period after closure, as set out in our full policy.
We use cookies to keep your account session active and to remember display preferences. You can manage cookie settings through your browser; blocking certain cookies may affect how account pages load and function during your session.
Your account is protected by login credentials that only you hold. If you believe your credentials have been compromised, update your password through account settings immediately and contact support to flag any suspicious activity on your record.
To request a correction to your account data, ask what information we hold, or flag a concern about how your data has been handled — contact us via the email support route published in your account help section.
These cover the questions we receive most often about account rights, data handling, access eligibility and how to contact us on policy matters. If your question is not here, use the live chat or email route to reach us directly.
Access and eligibility depend on your local law and the region you are accessing from. If local law where you are permits access, our terms apply in full from the moment you create and use an account. We cannot confirm eligibility on your behalf — you need to verify this yourself.
Yes. Any deposit or withdrawal made through Nagad, Rocket or another configured payment route is recorded in your account wallet and falls within our platform terms. The payment provider's own terms also apply alongside ours for the movement of funds on their network.
Open the account wallet section while logged in. Every deposit, transfer and withdrawal is listed there with date and amount. You do not need to contact support to access this view — it is available directly in your account at any time.
Go to account settings to update your contact information or personal details. Where verification is required before a change is saved, the page shows the exact fields and steps. For corrections you cannot make yourself, contact support with your account reference and the detail you want changed.
Use the email support route published in your account help section. Include your account reference and a clear description of your concern. We log all data-handling queries and respond through the same channel so both your question and our answer remain on record.
We retain transaction records and account data for a defined period after closure, as set out in our full policy. This is to meet our internal record-keeping obligations. After that period, data is removed in line with the retention schedule described in our policy document.